Hello i'm having a problem... i bought 20000 eCoins... but the question is... where are they? tryed to talk with Xsolla helpers they told me to talk with GM's i made a tiket ... well no answers till now ... can someone help me with this? i got all the confirmations ... just wanted to have this problem solved asap... Regards!!
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They don't work during weekends so remove those 2 days from your "total waiting time". Otherwise, there's nothing you can do but wait.
Anyways, are you sure you bought ecoins for the correct server? Sometimes people add their the ecoin currency on wrong server and then you need to make tickets to make them transfer to the correct server.
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