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  • Block for "third party program" that I don`t use!

    Greetings,
    I was blocked, because of a "third-party program". But I don't use something!
    They told me, if it happens again, I will be permanently banned.

    How can this be?
    How can I avoid it happening again?

    Your support answers me again and again with the same text.
    No answers and absolutely no help.

    I understand that you have to stop it. But I'm looking for help, because I do NOT get any benefits.

    I play fair and helpful. No illegal stuff for sure.

    Helpful is a good keyword.

    Please help me to find the reason, to protect me from a perm bann! Q.Q
    Make me smile!

    If someone else knows something, feel free to answer.

    Sincerely,
    Nicole

  • #2
    First of all, you won't get the answer from GMs, neither here nor as an answer from a ticket.
    I have been in the same situation as you before. There is no reason to prevent it because as you said, we did not use what they detected.

    My suspected reason is that I have been using the Training Dummy for a long time. Maybe you did the same?
    I myself ended up transferring my character to a new account to prevent a permanent ban the next time they make a mistake.

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